Headline
Leading IT solutions and AI driven training and development
About
As the Head of Operations and Process Excellence, I lead with a strong belief that great operations are built on strong systems — both technical and functional. With a foundation in IT Infrastructure Services from my time at TCS, I bring a technology-driven approach to operations, enabling scalable, efficient, and data-backed business processes. Currently at Ambinix Ventures (BitCore), I drive: • Operational strategy and execution excellence • Process design, automation, and standardization • Customer relationship management and lifecycle optimization • Alignment between IT systems and business operations Alongside my operational responsibilities, I contribute to designing and delivering Generative AI training programs for corporate teams and academic institutions, focusing on practical AI adoption, productivity, prompt engineering, AI tools, workflow automation, and responsible AI usage. My strength lies in bridging the gap between technology and business execution, ensuring that processes are not just defined, but also scalable and sustainable. I focus on turning complexity into clarity, and strategy into measurable outcomes.
Experience
Education
Projects
Bro Work
Currently leading the end-to-end development and execution of BRO Work (formerly ServiceLink), a digital platform focused on connecting customers with service providers. Overseeing requirements, product development, team coordination, process design, stakeholder management, and continuous improvement to drive a scalable and user-focused platform.
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AI training and development
Led AI-focused training and development programs, overseeing program strategy, curriculum planning, trainer coordination, participant engagement, and end-to-end execution. Worked closely with academic institutions, industry teams, and internal stakeholders to deliver practical, industry-oriented Generative AI training and internship programs.
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Plunty
Managed client relationships and coordinated the end-to-end requirements and delivery of Plunty, a fruits and vegetables e-commerce platform. Worked closely with clients, business teams, and technical teams to gather requirements, track project progress, resolve issues, and ensure smooth delivery aligned with customer expectations.
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CDC - TCS mumbai
Worked as a System Engineer in the Incident Management team, responsible for monitoring and managing IT incidents, coordinating with technical teams for timely resolution, tracking SLAs, performing root-cause analysis, and ensuring effective communication with stakeholders to maintain service availability and operational continuity.
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